Label Printing

The label is printing rotated.

Please check if the paper's orientation is properly chosen with the below order.

  1. If using Windows, please check the Settings > Devices > Printer & scanners > Choose the printer to use > Manage > Check 'Oritentation'.

  2. Go to BoxHero web > Click 'Print' button > If a setting for label direction is given, please check 'Orientation.'

  • If using Mac Print App, please go to Printer setting > Show Details > Check 'Orientation.'

The label is printing in the wrong size.

Please check if the paper's size is properly inserted with the below order.

  1. Please check if the size is inserted properly in the Label Design Settings.

  2. If using Windows, please check the Settings > Devices > Printers & scanners > choose the printer to use > Manage > Printing Preferences > Please check if the paper is in a proper setting and if the output size percentage is set as 100%.

  3. Go to BoxHero web > Click 'Print' button > If a setting for paper setting is given, please check if the paper is in a proper setting and if the output size percentage is set as 100%.

  • If using Mac Print App, please go to Printer setting > Show Details > check if the paper is in a proper setting and arrange the paper size as 100%.

  • If you can't find your paper size, please add it from the Settings > Printers & Scanners > choose the printer to use > add from 'Default Paper Size.'

  • After adding the paper size, select it as a default paper size to automatically print it in the settings in the future.

I can't see the preview.

If using Internet Explorer or Safari, issues may occur with checking previews. Accessing BoxHero from the Chrome browser is recommended. If the preview does not appear from both BoxHero PC app and Chrome browser, please check if the paper size is properly inserted from the Label Design Settings.

The text is shown only partially.

Please check with the below order.

  1. Check if the paper is correctly set(Please check 'The label is printing in the wrong size.' question).
  2. Minimize the letter size from the Label Design Settings.
    • Increase the maximum row from the Label Design Settings if extra space is available in the label.

What type of label printer do I need to buy?

You can use any type of printer as long as it suits the type of label sheet you are using.

If you are using A4 label, any type of printer can be used. For thermal label, please purchase a thermal printer and the label appropriate for your printing device as well.

Can I print barcode labels from the app?

Unfortunately, mobile label printing is not supported on BoxHero for now. We are doing our best to support the feature as soon as possible. We ask for your understanding.

How do I print barcode labels of several items at once?

From the Label Print menu, you can select several items and print the barcodes at once.

Also, from the Data Center, click the checkbox of the items you wish to print. Then, click the Print Label button on top. For more, please refer to the following guide.

Print Label

Please click the Print Label button.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

Page Settings

Select and insert the label size you are printing on.

Label Design Settings

Please insert the information you wish to print in the {{double braces}}.

  • Item name: {{name}}

  • Category: {{name of category}} (Please insert the category name in the double braces.)

  • Barcode: {{barcode}}

Check and Save

After checking the preview and the inserted size, save to print.

Print

After inserting the number of copies, press the Print button.

You can also click the number for the copies to increase the number.

Saved Template

The previously printed label template is saved as a template to be used again next time.

How do I print barcodes?

You can print barcodes in 2 ways:

  1. Wishes to print barcode labels for 1 item.

From Item List, click the item and then the Print Label button.

  1. Wishes to print barcode labels of several items.

From the Label Print menu, you can select several items and print the barcodes at once.

Also, from Data Center, click the check box of the items and click Print Label button on top. For more, please refer to the following guide.

Print Label

Please click the Print Label button.

New Feature Button

Please click the Go to the new feature button on top.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

I want to customize all my barcode labels. How?

From BoxHero's barcode label design settings, you can customize your barcodes as you need.

If you are looking for a template other than the provided ones, please contact our customer support((support+boxhero@bgpworks.com).

I can't find a barcode label template design. What do I do?

If you are looking for a template other than the provided ones, please contact our customer support((support+boxhero@bgpworks.com).

How do I print sub-item's SKU?

There are 2 ways to print SKU and both barcode and QR-code formats are supported.

  1. Wishes to print QR-code label for 1 sub-item.

From Item List, click the sub-item and then the Print Label button.

  1. Wishes to print QR-code labels of several sub-items.

From the Label Print menu, you can select several sub-items from the Sub-item tab and print at once.

From Data Center, click the check box of the items and click Print Label button on top. For more, please refer to the following guide.

Printing SKU Label

Please click the Print Label button.

New Feature Button

Please click the Go to the new feature button on top.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

Page Settings

Select and insert the label size you are printing on.

Label Design Settings

Please insert the information you wish to print in the {{double braces}}.

  • Item name: {{name}}

  • Category: {{name of category}} (Please insert the category name in the double braces.)

  • Barcode: {{barcode}}

Check and Save

After checking the preview and the inserted size, save to print.

Print

After inserting the number of copies, press the Print button.

You can also click the number for the copies to increase the number.

Saved Template

The previously printed label template is saved as a template to be used again next time.